What to Expect With Gross & Son’s Towing Service

Whether you have a flat tire, dead battery, or experience a collision, it may be time to call a towing service. Find out how to navigate this process and connect with a leading tow service in the Pensacola, FL area when you need a tow.

Calling a Towing Service

The first step is to find the best towing service in your local area. You want to work with a company that keeps you informed and efficiently tows your car or truck to where it needs to go. Explore the benefits of a towing service and what exactly happens when you reach out to schedule roadside assistance.

Features of a Reliable Roadside Service

A roadside breakdown can be a stressful process. You don’t have time to compare companies and read dozens of reviews to find the best option for your emergency needs. Here are some key features to look for when you need Pensacola towing:

• Roadside assistance with 24/7 support
• Truck, SUV, and car towing capabilities
• Straightforward pricing
• Roadside service compatible with your insurance coverage
• Relationship with a local collision repair shop and alignment shop

A company that offers these features makes the entire process safe, affordable, and convenient. See how Gross & Son offers these features to help you with any roadside, parking lot, or driveway issues in Pensacola and the surrounding area.

Be sure you work with a reliable company for safe towing. While no towing service can guarantee that your vehicle won’t be damaged, a skilled driver can avoid some issues. Work with a team that is committed to keeping you safe and avoiding unnecessary damage as they deliver your damaged ride to a local, trustworthy collision repair shop.

What Happens When You Call Gross & Son for Car Towing

A call to our line puts you in contact with a friendly and knowledgeable dispatcher. Once you explain the situation, we send an alert directly to a tow truck driver to notify them of your location and specific tow situation.

Your local tow truck driver will give you a call to learn more about your situation. They’ll need to know these facts before providing you with a quote for roadside assistance:

• Whether your vehicle is front- or four-wheel drive
• Where your vehicle is
• If you’re with your vehicle
• Any unique factors, such as your vehicle being off the road or significantly damaged

Your tow truck driver provides you with a quote based on the mileage and a hook-up fee. This gives you peace of mind knowing the cost before agreeing to the service. You’ll also receive an ETA for the tow truck.

24/7 Roadside Service in the Pensacola Area

After you make the call for 24/7 towing, here are the steps you can expect to happen. The most important step is that you stay with your vehicle. As long as you’re in a safe location and haven’t been injured, this is a key step in the process. Companies can’t provide towing services without confirming the ownership of the vehicle.

As long as you’re safe to stay with the vehicle, you’ll be put in line for the tow service. At Gross & Son, we use the latest towing service technology to manage our fleet for efficient operations. We track where all our trucks are and determine the quickest way to handle calls as they come in. If you need flatbed towing or other special conditions, a driver will discuss this process with you.

Once the driver arrives, you can sit comfortably in the tow truck during the entire process. You’ll need to sign a damage waiver before the tow begins. Your vehicle could receive additional, minor damage during the tow service, depending on the location of your vehicle and whether you’ve been in a collision.

The tow truck driver will clean up any parts and debris on the road, if applicable. You can pay on-site for convenient payment processing and ride safely in the tow truck all the way to your local auto body shop or other desired location.

When Your Insurance Handles the Tow Recovery Process

The towing service process is slightly different if you have insurance coverage for the event. Most insurance policies cover two recovery costs in the event of a collision. Check your policy and reach out to your provider if this is the case.

When your insurance provider covers the cost of the tow, they also typically cover the scheduling process. Simply inform your insurance agent of your location and they’ll handle the call. You won’t have to discuss payment or other factors with your tow truck driver, but will simply receive a ride to the auto body shop that works with your insurance company.

Find out here what we recommend you do while waiting for your tow truck.

Discover Reliable Towing in Pensacola, FL With Gross & Son

Looking for towing in Pensacola, FL? Discover how Gross & Son compares with quality equipment, friendly drivers, and affordable rates. Call us today for 24-hour towing services in Pensacola, Florida.