Information to Have on Hand When the Tow Truck Driver Arrives

Towers are there when you need them — providing an extremely valuable service. No matter what kind of emergency, a reliable towing company will take your vehicle where it needs to go safely and in a timely manner. Preparation is key when it comes to making the towing process as smooth as possible. In this post, we’ll go over a few vital pieces of information to have on hand when the towing company arrives for a quick and easy process.

Related: Which Type of Tow Truck Do You Need?

#1. Your Location

Your tow truck driver needs to find you as soon and as safely as possible. This is why providing an accurate location is of the utmost importance. Check your car or phone’s GPS so you can tell your towing company your exact location. It’s even better if you can send them a pin of your location so they can get step-by-step directions to your exact location.

#2. Your Car’s Make/Model/Condition

The towing company also needs specifics on your vehicle so they will know what type of truck and equipment they’ll need to successfully tow your vehicle. When you call the tow truck company, they will likely ask you, “do you know what’s wrong with your vehicle?” Describing your vehicle’s condition will ensure the tow truck company can take the proper measures for a safe and successful tow. For example, if your car has been totaled, they will likely need to send a flatbed tow truck.

#3. Your Mechanic’s Address and Phone Number

When you call a Pensacola towing company for roadside assistance, tell them the address and contact information of where they’ll be towing your vehicle. This allows them to plan their journey from point A to Z and save you the extra step of having to figure out how you’re going to get your vehicle from your home to the shop. If you don’t have a relationship with a specific mechanic, ask your car insurance company who they recommend or have “in-network.” The tow truck company can also provide mechanic recommendations.

#4. Your Insurance Information

The towing company may want to know your insurance policy details so they can determine how they’ll be paid. So, have these details, including your type of coverage, policy number, and previous payment information, on hand. You can call your insurance company while waiting for the tow truck to arrive if you have any questions about your coverage, what the next steps are, getting a rental car while your car is in the shop, etc. (canadian pharmacy in canada)

#5. Gather All Paperwork

You want the towing process to be as quick as possible. So, in addition to your insurance information, gather any other paperwork you may need to give the tow truck driver, including roadside assistance information and your contact information in case the towing company has any questions after leaving the scene. Your tow truck driver may also ask you for your ID and vehicle registration when they arrive, so have that ready to hand over as well.

You will also likely need to sign a release of liability form when the tow truck arrives. This form attests that you understand the risk and costs associated with car towing and that you won’t hold the towing company liable for any damages that happen during the process.

After the paperwork has been gathered and signed, ask the tow driver what the next step is. Some people may prefer to load their vehicle themselves, while others depend on the tow truck driver’s assistance. Regardless of who does what, your vehicle will likely be put in neutral and pulled up onto the truck with chains or driven onto a flatbed tow truck.

To stay as safe as possible, make sure you sit inside of your vehicle while you wait for the tow truck driver to arrive— assuming your vehicle is safe enough to sit in. This is especially important if you are stranded on a busy highway. Make sure all pets and kids also stay inside of the vehicle. If your vehicle is not in a condition that allows you to sit in it safely, call a family member or friend, or walk to the nearest gas station or restaurant. When you call the towing company, they will give you an estimated time until they arrive, so you must sit and wait patiently until they get there.

Gross & Son, Your Pensacola Towing Services Provider

If you’re in need of roadside assistance or towing in Pensacola, FL, contact Gross & Son for 24 7 towing — including roadside service, car towing, wrecker service, flatbed towing, and tow recovery. We offer affordable pricing and great service. Need a towing service quote in Pensacola? Contact Gross & Son at 850-434-5309 or fill out a contact form.