How to best maintain your vehicle’s newly painted surfaces

Recommendations and precautions for the first 30 days:

What to do:

  • Wash vehicle by hand with cool water and a very mild car wash using a soft cloth or sponge.
  • Always use clean fresh water.
  • Wash vehicle in the shade.

What NOT to do:

  • Do not drive through a commercial car wash! Stiff brushes or sponges can blight the finish and damage the surface.
  • Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
  • Do not drive on gravel roads. It’s easy to chip the finish in the first 30 days.
  • Do not park under trees and utility lines likely to attract birds. Bird droppings contain a high-acid substance that will damage a freshly painted surface. Tree sap also can mar or spot the new finish.
  • Do not spill gasoline, oil, anti-freeze, transmission fluid, or windshield solvent on the newly painted surface.
  • Do not wax or polish vehicle for the first 90 days. Allow finish to dry and harden completely.

Important: Hail Damage Claims

Depending on how your policy is written, most hail damage claims have a lower or zero deductible, since hail fallout is considered an Act of God (comprehensive claim). Hail damage is usually pervasive, hitting every panel on your car, which means costs always run more than your deductible.

How hail claims are handled once you leave the car at our shop:

  • Your car is washed and all the dents are counted using a fluorescent light to illuminate dents.
  • We then disassemble the car according to the panels needing to be repaired.
  • We contact your insurance company about the dents they missed. (This happens on every car!).
  • Once approved, we attempt Paintless Dent Removal (PDR).
  • If it is determined that PDR will not work, traditional auto body repair methods are used.